Will your employees follow your recovery plan in times of crisis?

September 7, 2016

When disaster strikes, your critical employees need to remain effective and efficient. Their productivity can only be guaranteed if they have a safe, accessible place to work with reliable infrastructure. Your company may have a business continuity plan which addresses this – but, for most companies, this won’t really work as anticipated. Your expectations about how your employees will behave in case of a disaster are likely flawed, as we have concluded based on research.

Quite often, when planning and preparing for a disaster, organisations place too much emphasis on IT and underestimate the importance of the human element. Given employees are the most valuable asset of any organisation, it’s critical to ensure their needs and priorities in times of crisis are well understood and accommodated. Moreover, for an organisation to complete a successful recovery, it’s vital to ensure that its workplace recovery arrangements are consistent with the attitudes and preferences of their employees.

Our experience shows that quite often employees are either unable or reluctant to recover in a pre-selected static, single site facility - even if these appear to be neatly placed as an address in their employer’s business continuity plan. This is why in conjunction with the BCI, we set out to prove the hypothesis that employers’ expectations of how employees will recover greatly differs from what they will actually do. We surveyed and evaluated the responses from nearly 1000 participants from both business continuity professionals and critical employees to uncover expected behaviour during a crisis.

The objectives of our study were to reveal the priorities of employees at times of disaster and understand how different workplace recovery arrangements may affect their behaviour. We wanted to confirm that organisations whose workplace recovery arrangements are aligned with their employees’ preferences are more likely to be perceived positively and benefit from higher employee morale and compliance in case of disaster. Conversely, organisations that disregard what matters to employees in such challenging situations are perceived poorly and this results in lower productivity and negative consequences to the business.

The Regus Workplace Recovery team is presenting and discussing the study at the following leading Business Continuity conferences this fall:

Asia Risk and Resilience Conference 2016
Asia Risk & Resilience Conference
24th - 26th August
Fall World
DRJ Fall
Phoenix, AZ
18th - 21st September
Continuity Insights
Continuity Insights
New York, NY
13th - 14th October
BCI World Conference and Exhibition
BCI World Conference and Exhibition
London, UK
8th - 9th November

The fact is that the traditional static recovery model offered by most Workplace Recovery providers is no longer viable in a world where employees can work remotely and are often spread across multiple locations. At Regus, we offer solutions which are designed to meet the needs of today’s global, mobile and remote workforce, leveraging a global network of 3000 business centers in 120 countries.

To learn more about workplace recovery and how successful businesses prepare for disasters, download our whitepaper and our workplace recovery checklist.

Contact our team for further information on how Regus can help your organisation plan and prepare for events.
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